Service

We operate a support service from 8am New Zealand time to 5pm Australian (Melbourne) time.

We treat Australia and New Zealand as one market and our staff know our customers.  We don’t arbitrarily stop someone supporting our customer just because they are in another country.

We currently have customers with branch operations in Australia, New Zealand, Malaysia, Singapore, Taiwan and India.

Our customers tell us that our average response time is around half an hour.  Of course this doesn’t mean everything is fixed in half an hour!!  However it does show our commitment to customer service.





OneOffice Successes

When Virgin Mobile contracted OneOffice as their ERP system, they had just 9 weeks to deliver a full system (including web and credit card) for Christmas sales.  Virgin Mobile's sales were ahead of all expectation.

SmartPoint Successes

smartpoint-logo

New to the ANZ market, SmartPoint has been proven in Europe where customers want to Know Everything about their business but don't need to implement a new ERP or CRM system.