Support Desk

We think a little differently from most companies in our sector.

We don’t separate staff into pre-sales,  support, implementation etc. And we don’t isolate staff into specialist area “silos”.

Instead our staff is comprised of “high knowledge” staff who support customers, supplemented by skilled contractors for large implementations.

You’ll find that the people you meet when we demonstrate OneOffice will also be responsible for implementing your system and supporting you over the long term.  No “slick” salesman/hunter who takes the order and disappears, looking for his next commission…

We operate a support desk from 8am in Auckland to 5pm in Melbourne covering any customer anywhere.  Our customers currently have branches in cities ranging from Christchurch to India, proving the robustness of our system.

We treat Australia and New Zealand as one market and support calls go to all staff automatically.  The most skilled person available in the area manages the support call and solves your problems.

Our customers tell us that our average response time is around half an hour. Of course this doesn’t mean everything is fixed in half an hour!! However it does show our commitment to customer service. And experience has shown us that investment in easy to use, integrated systems and focused training pays dividends in the long run, through significantly reduced downtime and fewer support calls, delivering higher productivity overall.

Want to know more?  Contact us or Book a demonstration >>>



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Article extract from I-Start Magazine Australia & New Zealand