Support Desk

We think a little differently from most companies in our sector.

We don’t separate staff into pre-sales,  support, implementation etc. And we don’t isolate staff into specialist area “silos”.

Instead our staff is comprised of “high knowledge” staff who support customers, supplemented by skilled contractors for large implementations.

You’ll find that the people you meet when we demonstrate OneOffice will also be responsible for implementing your system and supporting you over the long term.  No “slick” salesman/hunter who takes the order and disappears, looking for his next commission…

We operate a support desk from 8am in Auckland to 5pm in Melbourne covering any customer anywhere.  Our customers currently have branches in cities ranging from Christchurch to India, proving the robustness of our system.

We treat Australia and New Zealand as one market and support calls go to all staff automatically.  The most skilled person available in the area manages the support call and solves your problems.

Our customers tell us that our average response time is around half an hour. Of course this doesn’t mean everything is fixed in half an hour!! However it does show our commitment to customer service. And experience has shown us that investment in easy to use, integrated systems and focused training pays dividends in the long run, through significantly reduced downtime and fewer support calls, delivering higher productivity overall.

Want to know more?  Contact us or Book a demonstration >>>



OneOffice Successes

"We see our software as one of our primary weapons".  So says Kevin Cloke, General Manager at Wattmaster, distributors of electrical products to the Australian electrical wholesale market. "We believe that we would not have achieved the level of success that we have without it." Before moving on to OneOffice, Wattmaster utilised two different software solutions over four years.  These previous solutions just could not support their incredible growth and their expanding business requirements. "Fortunately we found OneOffice," states Managing Director Peter Bendle.  "We know that this package just keeps on expanding with us.  We have already doubled the number of licensed users and find there is always a solution for any new business needs. " Wattmaster has enjoyed significant growth in the few years they have been using OneOffice.  To their pleasure, the staff numbers have increased at a much slower rate than the sales, improving their ROI continually. With several large international customers, Wattmaster have to provinde a world class service.  They are in the process of implementing a "Pick Face & Replinishment" system in their warehouse, a standard part of the OneOffice logistics solutions.  This will help keep them ahead of their competition and looking forward to a continually brighter future....  

SmartPoint Successes

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This intelligent data management software does away with multiple screen confusion, making accessing customer information quick and easy.

Article extract from I-Start Magazine Australia & New Zealand