Retail

The retail sector is at the sharp end of the economy, under constant pressure to sustain turnover, market share and margins, while responding to fierce price competition.New sales channels have opened up the market and altered the traditional customer relationship. Retailers succeed in this fast-moving environment if they keep total visibility of their supply chain, continue to improve customer service, and maintain efficient transaction processing and cash handling.

K8 offers retailers a tightly integrated solution where sales people have complete visibility of product and supply chain information, in order that they can give a great service. Real-time information also flows to the website where customers can price, browse and buy online as easily as in the store. Relationships are built through targeted marketing campaigns, special promotions and incentives. Cash and credit management systems provide accurate reconciliation and control through the trading day and management gets a total overview of business performance, helping them to forecast demand and ensure product availability for customers.



OneOffice Successes

"We see our software as one of our primary weapons".  So says Kevin Cloke, General Manager at Wattmaster, distributors of electrical products to the Australian electrical wholesale market. "We believe that we would not have achieved the level of success that we have without it." Before moving on to OneOffice, Wattmaster utilised two different software solutions over four years.  These previous solutions just could not support their incredible growth and their expanding business requirements. "Fortunately we found OneOffice," states Managing Director Peter Bendle.  "We know that this package just keeps on expanding with us.  We have already doubled the number of licensed users and find there is always a solution for any new business needs. " Wattmaster has enjoyed significant growth in the few years they have been using OneOffice.  To their pleasure, the staff numbers have increased at a much slower rate than the sales, improving their ROI continually. With several large international customers, Wattmaster have to provinde a world class service.  They are in the process of implementing a "Pick Face & Replinishment" system in their warehouse, a standard part of the OneOffice logistics solutions.  This will help keep them ahead of their competition and looking forward to a continually brighter future....  

SmartPoint Successes

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This intelligent data management software does away with multiple screen confusion, making accessing customer information quick and easy.

Article extract from I-Start Magazine Australia & New Zealand